Community Manager

You’ll provide engaging, informative responses, across some of our key accounts.

We’re looking for a customer service expert to take care of our customers who follow our social media accounts. You’ll provide engaging, informative responses, across some of our key accounts.

• Day-to-day monitoring of our client’s social channels using web-based systems to help make our customers’ lives easier with relevant, engaging and informative conversations. (We currently use Brandwatch, Hootsuite and Sprout Social as our main platforms.)

• Work with our teams to keep customers up to date and create solutions, along with liaising with our operations and wider teams to assist with any queries. You will also be given opportunities to assist the wider team in developing and managing content for social media

• Escalate any issues, opportunities or insight when needed and use the tools provided to resolve any problems swiftly

• Demonstrate an understanding of processes and technical knowledge and fully utilise software systems

• Carry out any other reasonable tasks as requested by the management team

• Use creative thinking to flex a brand’s tone of voice to interrupt social conversations and react to trending posts

37.5 hours per week, spread over the following times (5 working days per week)

• Monday – Friday 9am – 5:30pm

• Saturday/Sunday 9am-3:30pm or 3:30pm-10pm

If weekend days are worked than a day is given back during the week

• Strong communication skills

• Excellent writing skills

• Genuine enthusiasm and lots of personality

• Ability to adapt tone of voice to match the nature of the conversation

• Practical experience with social media monitoring tools e.g., Brandwatch / Hootsuite / Sprout is preferrable but not essential

• Experience using Facebook, Twitter, Instagram and TikTok with a good knowledge of the social landscape

• Experience in customer service / support roles, may this be in person or via telephone, email, live chat etc.

• Attention to detail

We are committed to fostering a diverse and inclusive workplace were everyone can thrive and help enhance the way we work through their unique perspectives and experiences.

Please get in touch to discuss any assistance you may require with our application process.

Direct Applicants only

Send your CV and salary expectations and we’ll be in touch.

• An annual tax-free profit share

• A healthy annual training budget supported by our Homegrown training skills development programme

• A generous holiday scheme including your birthday offWellbeing day off once a quarter

• Late start/early finish once a quarter

• Agile working

• Flexible public holidays

• Health Insurance

• Charity, Wellbeing and Social events

• Interest-free loans

• Enhanced dependents /maternity/paternity/sick pay

• 121 coaching and mentor